Shipping policy

Shipping Policy

Order Processing

Orders are prepared and shipped as quickly as possible after payment confirmation.

You will receive a confirmation email once your order has been shipped.

Delivery

The available delivery methods, their rates, and estimated delivery times are displayed during checkout, before payment.

Delivery times may vary depending on the destination and the selected carrier.

Delays related to carriers and strike action

Delivery delays may occasionally occur due to circumstances beyond our control, including strike action at bpost or another carrier, disruptions to the distribution network, or other events affecting delivery services.

In such cases, the stated delivery times may be extended. We will monitor the situation and do our best to keep you informed and assist you in the event of any issue concerning your order.

Order Tracking

When tracking is available, you will receive the necessary information to track your parcel after it has been shipped.

Shipping Address

The customer is responsible for ensuring that the shipping information provided when placing the order is accurate.

If there is an error in the shipping address, please contact us as soon as possible at contact@bellamova.com.

Damaged Parcel or Delivery Issue

If you experience any problem with the delivery of your order, please contact us at contact@bellamova.com so that we can investigate the situation with the carrier.